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An Invite-Only Event Reserved for 40 Pre-Qualified Executive Level Contact Centre Practitioners

Customer service is the current battleground for Australian businesses, and the contact centre is the front line.


In an increasingly digital world, the contact centre is the human touch point in the customer journey, and often represents the biggest opportunity for differentiation from your competitors.


But to be successful, Contact Centre Leaders need to effectively balance the personalisation of service against the cost of delivery, all while staying ahead of rapidly changing customer expectations.


With that in mind, the Contact Centre Leaders Exchange will focus on the following:

  • Customer journey mapping and omni-channel service delivery to improve customer experience
  • Utilising Artificial Intelligence and Robotic Process Automation to enhance effectiveness
  • Using speech, text and predictive analytics to capture the voice of the customer and generate insight
  • Culture, change and workforce management to increase employee engagement and retention

Why Exchange is different

We understand that time out of the office is valuable, which means that maximising your return from attendance at a conference is critical. With that in mind, Exchange events distil the most valuable aspects of a conference or tradeshow into two days, and remove the rest.

We do this through a focus on:

Invitation only attendance

Access limited to decision makers from ASX 200, multi – nationals and the largest government agencies

Customised itineraries, enabling you to focus on your most pressing challenges

No exhibition booths – focused collaborative and one-on-one time with top tier executives

Who Will You Meet?

The value of the exchange format is in the networking that takes place on site.

The invitation only model means that you will only be interacting with individuals of the same level, organisation size, challenges and budgetary responsibility.

With that in mind, the attendees at the Contact Centre Leaders Exchange will be of the following profile:

General Manager / Director / Head of:

  • Contact Centres
  • Customer Service
  • Sales
  • Contact Centre Operations
  • Customer Experience

From the following organisations:

  • ASX 200
  • Multi-nationals
  • Largest government agencies

Do I Qualify?

We qualify all attendees on job function, strategic responsibility, and budgeting authority to ensure you’re guaranteed to meet and engage with an elite group within the contact centre industry.

The Key Criteria are:

  • My company’s annual revenue is $500 million or above
  • I have a personal budget of more than $1 million for external solutions
  • I manage corporate strategy at regional, divisional or group level

If you haven’t yet received an invitation and feel you qualify to be an attendee at the event, email us: simon.benns@iqpc.com.au

Why Attend


Top Reasons to Attend

Invitation-only event which will feature senior executives from leading global companies.

Customise your own itinerary. Select the conference sessions, BrainWeave discussions, and business meetings that match your initiatives and current business needs ensuring you have full control of your time at the Exchange.

Benchmark your current strategies and initiatives with other leading companies in our exclusive BrainWeave™ discussions.

Meet the leading solution providers relevant to your business needs in private, prescheduled, one-on-one meetings.

A wide range of conference and discussion sessions led by peer-level presenters sharing case studies, best practices, and unique updates that are most relevant to your current priorities.

Sponsor Testimonials

We have been successfully running exchange events internationally for several years. The video below will give you an insight into why the format is so highly regarded by both solution providers and end users.

Sponsors & Exhibitors
Media Partners