Creating Four Pillars of Strategy to Influence Cultural Excellence and Multi Skilled Agents
- Implementing cultural rhythms and rituals to keep the team engaged and supporting change
- Identifying strategies to engage staff and keep them evolving with the business such as scrum sessions, daily stand ups and a management team
- Putting the customer experience in the heart of the organisation and feeding insights into the organisation
- An overview of the training process for multi-skilled staff at the REA Group
- Highlighting the four pillars of strategy - Insights and proactive service, account management, continuous improvement, and people
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