30 - 31 October, 2018 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Media Partners

Global Speech Networks (GSN) & Genesys
Website: www.gsn.com.au

Global Speech Networks (GSN)From fast growing challengers, to well-established brands; GSN’s Contact Centre Cloud powers Australia’s leading customer experience innovators.GSN has been a pioneer in Cloud Contact Solutions in Australia and New Zealand. Our experience tells us that the best way to enable innovation is through the cloud and our... Read More

Acquire BPO
Website: http://www.acquirebpo.com

Acquire BPO is a business outsourcer headquartered in Australia with locations in the Philippines, the Dominican Republic and the US. With 7,000+ staff and 12-years’ experience, we deliver intelligent contact centre and back-office functions for global businesses. We’re Australian-owned and managed, offering access to stakeholders and operational transparency. We’re globally... Read More

8x8, Inc
Website: www.8x8.com

The 8x8 Communications Cloud provides everything a company needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is... Read More

Aspect Software
Website: http://www.aspect.com

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands... Read More

TSA Group
Website: http://www.tsagroup.com.au

TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire,retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in the... Read More

LogMeIn
Website: http://www.logmein.com

LogMeIn transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower over 50 million active users to connect with more than 500 million devices, giving companies... Read More

Inference
Website: http://www.inferencesolutions.com

Inference Solutions is the global leader in the delivery of cloud-based IVR and complex call handling solutions. Its flagship product, Inference Studio, is a full service creation environment delivered via a standard web browser. Inference provides easy to deploy solutions globally for customers whose needs range from simple touch tone... Read More

Call Center IQ
Website: http://www.callcenter-iq.com

Formed through the union of Call Center Week and Customer Management IQ, Call Center IQ is a community, resource hub and advisory for call centre and customer experience professionals. Leaders responsible for call centres, contact centres, operations, information technology, customer experience, customer care, customer service, customer support, social and mobile,... Read More