15 - 16 October, 2019 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Meet the Speakers

Speakers


Grant McBeath
Grant McBeath
Interim CEO Spark NZ Home, Mobile and Business
Spark New Zealand
Mark Baylis
Mark Baylis
Vice President, Customer Service and Digital Customer Engagement
Optus
Jenny Squire
Jenny Squire
General Manager Customer Operations
Genesis Energy
Claire Johnston
Claire Johnston
Head of Business Customer Care
Telstra
John Merritt
John Merritt
Head of Customer Care
EnergyAustralia
Campbell Wright
Campbell Wright
General Manager Contact Centres
ANZ
Lauren Reid
Lauren Reid
Head of Insurance Direct Service
MLC Insurance
Megan Papadopoulos
Megan Papadopoulos
Head of Call Connection
Bendigo & Adelaide Bank
Russell Murphy
Russell Murphy
Contact Centre Performance and Improvement Manager
Service NSW
Luke Jamieson
Luke Jamieson
Head of Service Centre
First State Super
Bridgette Dalzell
Bridgette Dalzell
Head of Customer Service & Support, ANZ
Latitude Financial Services
Craig Mendel
Craig Mendel
Head of Customer Contact
TAL
Amalie White
Amalie White
Head of Customer Interactions
Sunsuper
Fiona Booker
Fiona Booker
Head of Contact Centre Operations
Auto & General Insurance
Gregor Hartnell
Gregor Hartnell
Head of Customer Experience
RateMyAgent

Invited Speakers