Acquire BPO is an award-winning, global business outsourcer headquartered in Australia and with locations in the United States, the Philippines and the Dominican Republic. With a workforce of 7,000, Acquire provides contact centre and back office services for clients across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
We have a definitive edge over our competitors because:
• We’re Australian-owned and managed, offering unparalleled access to key stakeholders and transparency of operations.
• We’re globally PCI-DSS certified (with Service Provider Level 1 accreditation) and strictly adhere to ISO/ISMS, SOC 2 Type II compliance standards, among others.
• Our Australian-based, Prince2-certified Project Managers ensure risk-free transition.
• Our delivery centres are fitted out to Australian standards with carrier-grade infrastructure and globally redundant paths.
• We’re powered by world-leading technology, including Genesys' omni-channel platform. As Genesys’ one true BPO partner, we have dedicated, in-house service engineers to design, deploy and integrate optimal contact centre solutions.
We’re proud to be Australia’s largest outsourcer to the Philippines and the only Australian company on the International Association of Outsourcing Professionals® (IAOP®) world’s best outsourcing providers list. We’ve also been heralded by Call Centre Week, Deloitte, PwC, CeBIT and the International Business Awards, among others.